Privacy Protection Policy

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At The Inn at Christie’s Mill we recognize the importance of privacy. We are committed to earning the trust of our guests by adopting the highest standards in protecting personal information.

 

This policy statement outlines the type of personal information we receive and collect, the circumstances in which we receive and collect it, the procedures and policies we have adopted regarding its storage and use, and for, in limited circumstances, the sharing of certain types of personal information. We also outline the procedures you should follow if you have queries or requests regarding your personal information or our policies and procedures and the persons to whom any queries and requests should be directed, and the means of communicating with those persons.

 

In addition to the Inn at Christie’s Mill full-time staff, we also utilize the services of third party consultants, agencies and individuals in the delivery of our services. In the course of their duties they may from time to time, have access to certain personal information. As much as is feasible, this access is strictly limited and policed. We request and receive assurances from every third party that they adopt and adhere to our privacy policies.

 

In our policy, personal information means information about you that is personally identifiable such as your name, address, e-mail address, telephone or fax number, and that is not otherwise publicly available, and is not part of your employment identification. It also includes information on guest preferences and service usage, when that information is supplied to, or recorded by us in the course of business transactions with an individual.

 

The Inn at Christie’s Mill Privacy Protection Policy does not apply to information relating to corporate customers. Such information is however, protected by other policies and contractual arrangements.

When do we disclose personal information?

We disclose personal information only in strictly limited circumstances, and never to any third party for the purpose of solicitation.

 

a) We may disclose a guest’s personal information to a person who, in our reasonable judgement, is acting as an agent of that guest, for example, a travel agent.

b) Personal information may be shared with a third party involved in supplying services to a guest which we have contracted that third party to provide.

c) Personal information may be shared with a third party that The Inn at Christie’s Mill has retained to perform functions such as data processing, surveys or research on our behalf.

d) We may share information with an agent retained by us to evaluate an individual’s creditworthiness or to collect overdue accounts.

e) Personal information may be shared with a public authority or its agent if, in our reasonable judgement, there is an imminent danger to life or property which could be minimized or avoided by disclosing that information, or when disclosure is compelled by that authority.

How you may provide us with personal information making a reservation

When making a reservation or using our services, we must have information in order to identify you, contact you, and to process your booking and/or requests. This will normally include your name, address, telephone number, e-mail address, credit card number and expiry date. It may also include, at your discretion, your preferences as to type of accommodation, type and size of bed, etc. From time to time, we may make special offers, which have qualifying criteria. These offers may for example be for seniors or children. To assess your eligibility we would need to record dates of birth at the time of booking with further verification at check-in.

Participation in Marketing Initiative

The Inn at Christie’s Mill may from time to time, offer you the chance to receive timely notification of special events or offers. The personal information we would need for this service would include your first and last names physical address and your e-mail address. You may unsubscribe to any service of this nature at any time.

Communications regarding service delivery such as comment cards

Any information that you provide to us will only be used to record your comments, communicate with you with regard to them, reviewing them with the service providers concerned, acknowledging employees for quality of service delivery, and for developing improvements in service.

Visiting our website

When you browse our website, no personally identifiable information is collected. That means that unless you provide us with that information voluntarily, we will not know your name, e-mail address or any other information. Any website user’s information that is automatically collected by our servers is used to ensure that our website operates as it is designed to do, to better understand how you use the site, and how we can best tailor its contents and functionality to meet your needs.

Why we collect personal information

To build and maintain a responsible commercial relationship with our guests and to continually enhance our service delivery.

To learn and better cater for, every guest’s personal needs and preferences.

To enhance our existing products and services, and to develop new and better services.

To manage and develop our business and operations, and to plan for future growth.

To satisfy legal and regulatory requirements.

Policy principles

The Inn at Christie’s Mill will not collect, use or disclose personal information for any purpose other than those outlined above, unless it is with your express consent.

We will employ all reasonable safeguards to protect your personal information both within our own organization, and when information is properly disclosed to a third party.

We will reasonably ensure that your personal information is kept accurate and up-to-date, but only as necessary for the purposes outlined above.

We will honour any request by you to access your personal information as rapidly as is reasonable.

You are always free to refuse to provide personal information to us.

You may withdraw your consent with regard to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us at info@christiesmill.com. Using “Unsubscribe” in the subject box and providing us with enough personal identifiers to allow us to act effectively.

 

If you have any questions or concerns regarding our Privacy Policy, or would like to make a request in respect of your personal information, please e-mail us at info@christiesmill.com, or write to us at The Inn at Christie’s Mill, P.O. Box 125, Port Severn, Ontario L0K 1S0 or call 1 800 465 9966.

Have a question? Feel free to contact us!